Medical IT’s Expertise in Gentu

What are our Gentu IT Support Services?

Gentu is Genie Solution’s cloud based program. Despite it being hosted on the cloud your site will continue to require the correct IT hardware and configuration for printing, scanning, and communication with pathology, messaging etc.  Our Medical IT Engineers and consultants work closely with the Gentu team are working to help ensure practice migrate to the a cloud based program or start off their new practice with a cloud based system. The cloud and medical data has a number of prerequisites and security items that are to be considered.

Are you facing on going IT problems!

We highly recommend you speak to to one of our friendly consultants about our IT services & IT solutions for Genie user’s. They will provide you the right solutions and provide you a number of affordable options.

Common Problems We Have Fixed

The Painful and infamous – Continual Dropout’s

Are you facing continual drop outs or freezing whilst working, this is a common problem that we have diagnosed and fixed for over 10 years.
Our IT Engineers will get to the cracks of the problems and put a permanent fix in place so it is permanently minimised or eliminated.

The Snail – Network is continually slow

Is your system so slow you and the staff are pulling their hair out? This slowness actually can affect productivity and profitability and in some cases patient care if the system can’t do what you need it to do in time.  Our Medical IT Engineers can diagnose and fix the exact cause of the problem and improve the speed of the network and how fast your Medical or Dental Software works. We have extensive experience and a number of solutions for this common problem. We will aim to do this in the most affordable way without compromising quality.

Printing & Scanning Villian – Printers & Scanning Problems

It is very frustrating and embarrassing at times when you are not able to simply print a document from your printer when there is a patient in your room or at reception. When it comes to scanning it should be fast efficient and most importantly not crash. We can resolve on-going printing and scanning issues that your practice may be facing. We look into the cause and suggest better ways with software’s available as well as assessing the hardware. Your printing and scanning problems should be eliminated once and for all after our experts assess it and fix it permanently.

Scratch my back – Negligence -Medical Data backup & Security

Has your IT provider lost your backup’s or were your backups not done right and now you’ve lost your data. Let our experts look at recovering your data to put you back in a safe position then implement the correct backup plan so you are never left ransomed or in a dangerous legal data breach situation. Medical Data is very important and must be backed up successfully daily as there are medico-legal data entered into patient files our backup advise and systems are medical compliant as well as fully encrypted which means they won’t ever be a case where you don’t have a backup or where your data has been hacked. If your IT Network doesn’t have the right firewall or antivirus security your Medical Software will not work well, your data will be vulnerable to external hackers and you will have a high chance of being held ransomed after opening a malicious virus that has corrupted or encrypted your data. get in touch with our experts to get you out of any data loss mess the practice is in at the moment and build a compliant backup plan moving forward.

The IT Phantom- Non responsive IT Provider

Are you continually stuck in an IT Situation where your provider is not coming back to you or not attending to your IT Problems in a timely manner. This is very common item practices complain to us about their current IT Providers. It is generally due to lack of staffing, negligence, laziness or bad work ethic. Our consultants and engineers understand the demands of a practice and promptly respond to your support requirements. We have a team of help desk staff available to answer your calls 9/10 times immediately. We also have on the road engineer team that will be at your practice fast in the case you are down and an account manager available around the clock for any queries you may have. The longer your IT system is down the longer your at risk of loosing patient data and information and a dent in your practices productivity and profitability. If your paying for an IT Service but not getting down, left unattended, an IT Guy/Team that’s lazy or not being given the attention your practice requires and still paying on-going bills make the switch we will help you transition safely and have the support and service your practice requires.

Are you building a new practice ?
We can help you from following services

All Your IT Hardware needs

Medical Software Advice -What’s right for your practice

Internet and Telephony in the Practice

On-going IT Support & Maintenance

Professional Installation & Configuration

Integration to Pathology & Medical Devices

On-going IT Support & Maintenance

EFTPOS & Medicare PKI assistance

Scanning, Fax & Printing Solutions

For Practices that are looking to upgrade their existing IT network.

For Practices that are looking to upgrade their existing IT network.

Are you looking for software and not sure which one is best for your new practice ?

Learn more on how you can get this Free advice without any fees or charges

Our consultants aim is to provide you with the best advice and ensure that your practice can continue to provide great health outcomes for patients through the use of technology and Software. They can show options where the charges for this important software advice can be waived or credited, enquire with our consultants today.

Our Medical & Dental Expertise

We Are Awesome

  • Team of Expertise Genie IT  Support

  • Immediate Customer Support for Genie User’s

  • Rapid Onsite Support

  • Ongoing Contact with Genie software Support Team

  • Direct Access to Genie & Mims upgrades & updates
  • Focused on Medical Technology for Genie users

  • Friendly Account Managers

  • Multiple support & Maintenance Options for Genie IT Support

What is Gentu ?

Gentu Solutions have been building on 20 years experience in the medical software industry, Genie Solutions aims to re-imagine the future of practice management software. With improved administrative and clinical efficiencies, Gentu is a cloud solution that offers an intuitive user experience for practitioners.

Gentu provides access to your data anywhere, anytime and utilises the latest security best practices. It ensures your data is secure, compliant with Australian privacy guidelines and backed up at all times, allowing you to focus on what’s most important – your patients.

We strive to enable our practices to achieve their goals and to make this a reality, we co-design each feature with our users, working together to ensure your practice is a success.

Create a customised appointment schedule with just a few clicks, filter by provider and view on a daily or weekly basis. Gentu lets you review full appointment histories, showing your cancellations and DNAs and allows you to print your theatre lists in seconds, making life in your practice run more smoothly than ever before.
Billing through Gentu is intelligent and intuitive. Reduce errors and improve your cashflow with Gentu automatically batching, retrieving reports and receipting claims for Medicare, DVA and ECLIPSE. Gentu seamlessly updates fee schedules and intelligent billing calculations reduce the workload of complex surgical quotes and invoices.
Gentu streamlines your surgical procedure workflow and ensures all features are integrated – from quoting, where Gentu accurately performs fee and rule calculations, to printing your theatre lists and writing your post-op notes. You can also review a patient’s entire clinical history from a single page, including attachments, medications, past procedures and more. Gentu offers the ability to create prescriptions for your patients using the PBS database, allowing you to prescribe private, PBS and Authority medications. In addition, Gentu features full electronic correspondence integration, and supports eDelivery of pathology and radiology results without the need for any local software installation – it’s all part of the true cloud experience.
Gentu’s practice management features include a suite of easy-to-use and comprehensive financial reports, allowing you to track income, banking and outstanding accounts. Gentu also allows you to brand your letters, notes, invoices and reports. Your letterhead can be quickly uploaded to Gentu and applied to all of your outgoing documentation, for an effortless, professional look.
We understand how important your patient data is to you. We offer data migration from every major practice management solution.


Were you looking for another IT services for another Software?

We would like to make your browsing experience as easy as possible. If you are looking an alternative solutions please choose from the list or alternatively click on “Enquire” and our consultant will be very happy to discuss your requirements.

Let’s connect with each other

Call Us
Send us an email
Get in touch

Online Enquiry

    Reach Out

    Ready to get started?

    We believe that the best way to achieve sustainable success as a group is to act in the long-term interests of our shareholders, our partners and society