Medical IT’s Expertise in Health Track
What are our HealthTrack IT Support Services?
We have helped many practices setup with Healthtrack and successfully support existing practices that were suffering from bad IT support. Our Medical IT Engineers have extensive experience with design and installing networks that work with healthtrack’s module. We have had much success and understand that most if not all practices operate ‘paperless’; this will require specific hardware to accommodate for a paperless practice. For existing practices we have the experience and knowledge of known problems, bugs, and continuous problems relating to IT so we can apply permanent fixes to your on-going problems.
Are you facing on going IT problems!
We highly recommend you speak to to one of our friendly consultants about our IT services & IT solutions for Genie user’s. They will provide you the right solutions and provide you a number of affordable options.
Common Problems We Have Fixed
The Painful and infamous – Continual Dropout’s
Are you facing continual drop outs or freezing whilst working, this is a common problem that we have diagnosed and fixed for over 10 years.
Our IT Engineers will get to the cracks of the problems and put a permanent fix in place so it is permanently minimised or eliminated.
The Snail – Network is continually slow
Is your system so slow you and the staff are pulling their hair out? This slowness actually can affect productivity and profitability and in some cases patient care if the system can’t do what you need it to do in time. Our Medical IT Engineers can diagnose and fix the exact cause of the problem and improve the speed of the network and how fast your Medical or Dental Software works. We have extensive experience and a number of solutions for this common problem. We will aim to do this in the most affordable way without compromising quality.
Printing & Scanning Villian – Printers & Scanning Problems
It is very frustrating and embarrassing at times when you are not able to simply print a document from your printer when there is a patient in your room or at reception. When it comes to scanning it should be fast efficient and most importantly not crash. We can resolve on-going printing and scanning issues that your practice may be facing. We look into the cause and suggest better ways with software’s available as well as assessing the hardware. Your printing and scanning problems should be eliminated once and for all after our experts assess it and fix it permanently.
Scratch my back – Negligence -Medical Data backup & Security
Has your IT provider lost your backup’s or were your backups not done right and now you’ve lost your data. Let our experts look at recovering your data to put you back in a safe position then implement the correct backup plan so you are never left ransomed or in a dangerous legal data breach situation. Medical Data is very important and must be backed up successfully daily as there are medico-legal data entered into patient files our backup advise and systems are medical compliant as well as fully encrypted which means they won’t ever be a case where you don’t have a backup or where your data has been hacked. If your IT Network doesn’t have the right firewall or antivirus security your Medical Software will not work well, your data will be vulnerable to external hackers and you will have a high chance of being held ransomed after opening a malicious virus that has corrupted or encrypted your data. get in touch with our experts to get you out of any data loss mess the practice is in at the moment and build a compliant backup plan moving forward.
The IT Phantom- Non responsive IT Provider
Are you continually stuck in an IT Situation where your provider is not coming back to you or not attending to your IT Problems in a timely manner. This is very common item practices complain to us about their current IT Providers. It is generally due to lack of staffing, negligence, laziness or bad work ethic. Our consultants and engineers understand the demands of a practice and promptly respond to your support requirements. We have a team of help desk staff available to answer your calls 9/10 times immediately. We also have on the road engineer team that will be at your practice fast in the case you are down and an account manager available around the clock for any queries you may have. The longer your IT system is down the longer your at risk of loosing patient data and information and a dent in your practices productivity and profitability. If your paying for an IT Service but not getting down, left unattended, an IT Guy/Team that’s lazy or not being given the attention your practice requires and still paying on-going bills make the switch we will help you transition safely and have the support and service your practice requires.
Are you building a new practice ?
We can help you from following services
All Your IT Hardware needs
Medical Software Advice -What’s right for your practice
Internet and Telephony in the Practice
On-going IT Support & Maintenance
Professional Installation & Configuration
Integration to Pathology & Medical Devices
On-going IT Support & Maintenance
EFTPOS & Medicare PKI assistance
Scanning, Fax & Printing Solutions
For Practices that are looking to upgrade their existing IT network.
Are you looking for software and not sure which one is best for your new practice ?
Learn more on how you can get this Free advice without any fees or charges
Our consultants aim is to provide you with the best advice and ensure that your practice can continue to provide great health outcomes for patients through the use of technology and Software. They can show options where the charges for this important software advice can be waived or credited, enquire with our consultants today.
Our Medical & Dental Expertise
We Are Awesome
Team of Expertise Genie IT Support
Immediate Customer Support fro Genie User’s
Rapid Onsite Support
Ongoing Contact with Genie software Support Team
- Direct Access to Genie & Mims upgrades & updates
Focused on Medical Technology for Genie users
Friendly Account Managers
Multiple support & Maintenance Options for Genie IT Support
What is Health Track?
HealthTrack was founded in 2001. Health Track specialise in the design and development of specialist Clinical Information Management and Reporting software. Health Track systems are designed to automate the majority of your daily operations, our focus is to improve the productivity and profitability of both doctors and staff in specialist clinician practices and hospitals.
Health Track are the leading provider of advanced, reliable and cost-effective clinical solutions specialising in Cardiology, Respiratory, Sleep Management, Weight Management and Hepatology solutions. Health Track clients include many prestigious public and private hospital departments and most of the largest private cardiology practices throughout Australia.
With HealthTrack, you can count on a dedicated support team who truly understand clinical and hospital practice management. Our team is committed to understanding how to streamline and secure the management of patient data and how to improve the patient experience in your workplace environment. This ensures that your hospital/practice benefits from the most reliable and up-to date system available.
Support is available to all HealthTrack users via phone, email, online through our website and even onsite if required.Browse the Online Knowledge BaseThe online knowledge base is designed to be your first port of call for support providing detailed information about the HealthTrack product, its various features, and enhancements and how it can benefit your practice/hospital department. It also includes a FAQ section to cover all those common questions many of clients ask. Please search this knowledge base before logging a new problem via phone, email or online.
Onsite Support Occasionally, we will need to access your systems remotely to diagnose and resolve your problem. In the event that remote access is not available in your environment, we may be required to provide onsite support.HealthTrack CloudTo use HealthTrack Cloud you will need to download Microsoft Azure RemoteApp client from the Microsoft web site.If you are a Health Track user contact us for more assistance.
WE DO THE BEST
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Our Current Reach
We have sales and support teams on the ground to support
your practice in the following states (all suburbs)