Medical IT’s Expertise in MediLink

What are our Medilink IT Support Services?

Our team have experience in working with Medlink sites to build new IT networks or upgrading servers for existing sites. Our IT engineers have worked with many Medlink sites that were experiencing on going IT problems or simply paying to much for IT support services. We have many options when it comes to setting up a new site whether it be on a local on premise server or cloud server for existing sites if your are paying for ongoing IT problems but getting no success with responsiveness or solutions for your IT provider.

Are you facing on going IT problems!

We highly recommend you speak to to one of our friendly consultants about our IT services & IT solutions for Genie user’s. They will provide you the right solutions and provide you a number of affordable options.

Common Problems We Have Fixed

The Painful and infamous – Continual Dropout’s

Are you facing continual drop outs or freezing whilst working, this is a common problem that we have diagnosed and fixed for over 10 years.
Our IT Engineers will get to the cracks of the problems and put a permanent fix in place so it is permanently minimised or eliminated.

The Snail – Network is continually slow

Is your system so slow you and the staff are pulling their hair out? This slowness actually can affect productivity and profitability and in some cases patient care if the system can’t do what you need it to do in time.  Our Medical IT Engineers can diagnose and fix the exact cause of the problem and improve the speed of the network and how fast your Medical or Dental Software works. We have extensive experience and a number of solutions for this common problem. We will aim to do this in the most affordable way without compromising quality.

Printing & Scanning Villian – Printers & Scanning Problems

It is very frustrating and embarrassing at times when you are not able to simply print a document from your printer when there is a patient in your room or at reception. When it comes to scanning it should be fast efficient and most importantly not crash. We can resolve on-going printing and scanning issues that your practice may be facing. We look into the cause and suggest better ways with software’s available as well as assessing the hardware. Your printing and scanning problems should be eliminated once and for all after our experts assess it and fix it permanently.

Scratch my back – Negligence -Medical Data backup & Security

Has your IT provider lost your backup’s or were your backups not done right and now you’ve lost your data. Let our experts look at recovering your data to put you back in a safe position then implement the correct backup plan so you are never left ransomed or in a dangerous legal data breach situation. Medical Data is very important and must be backed up successfully daily as there are medico-legal data entered into patient files our backup advise and systems are medical compliant as well as fully encrypted which means they won’t ever be a case where you don’t have a backup or where your data has been hacked. If your IT Network doesn’t have the right firewall or antivirus security your Medical Software will not work well, your data will be vulnerable to external hackers and you will have a high chance of being held ransomed after opening a malicious virus that has corrupted or encrypted your data. get in touch with our experts to get you out of any data loss mess the practice is in at the moment and build a compliant backup plan moving forward.

The IT Phantom- Non responsive IT Provider

Are you continually stuck in an IT Situation where your provider is not coming back to you or not attending to your IT Problems in a timely manner. This is very common item practices complain to us about their current IT Providers. It is generally due to lack of staffing, negligence, laziness or bad work ethic. Our consultants and engineers understand the demands of a practice and promptly respond to your support requirements. We have a team of help desk staff available to answer your calls 9/10 times immediately. We also have on the road engineer team that will be at your practice fast in the case you are down and an account manager available around the clock for any queries you may have. The longer your IT system is down the longer your at risk of loosing patient data and information and a dent in your practices productivity and profitability. If your paying for an IT Service but not getting down, left unattended, an IT Guy/Team that’s lazy or not being given the attention your practice requires and still paying on-going bills make the switch we will help you transition safely and have the support and service your practice requires.

Are you building a new practice ?
We can help you from following services

All Your IT Hardware needs

Medical Software Advice -What’s right for your practice

Internet and Telephony in the Practice

On-going IT Support & Maintenance

Professional Installation & Configuration

Integration to Pathology & Medical Devices

On-going IT Support & Maintenance

EFTPOS & Medicare PKI assistance

Scanning, Fax & Printing Solutions

For Practices that are looking to upgrade their existing IT network.

For Practices that are looking to upgrade their existing IT network.

Are you looking for software and not sure which one is best for your new practice ?

Learn more on how you can get this Free advice without any fees or charges

Our consultants aim is to provide you with the best advice and ensure that your practice can continue to provide great health outcomes for patients through the use of technology and Software. They can show options where the charges for this important software advice can be waived or credited, enquire with our consultants today.

Our Medical & Dental Expertise

We Are Awesome

  • Team of Expertise Genie IT  Support

  • Immediate Customer Support for Genie User’s

  • Rapid Onsite Support

  • Ongoing Contact with Genie software Support Team

  • Direct Access to Genie & Mims upgrades & updates
  • Focused on Medical Technology for Genie users

  • Friendly Account Managers

  • Multiple support & Maintenance Options for Genie IT Support

What is MediLink ?

Medilink have been at the forefront of technology uses for Australian Medical Practices. The benefits afforded to our Clients and their Patients are unquestionably the best of any Software Provider. If your priorities are for your Patient’s medical and financial wellbeing, rewards should stem from the right choice of professional Practice Management Software. Your investment needs should be to maximise efficiencies that are essential to your businesses success. From Patient satisfaction to your Practice financial health, Servicing Providers and Staff, serious consideration should be for Medilink’s products and services.

Medilink seamlessly integrates with many solutions for the many varied needs of our Clients. These may be large Corporate or Hospital entities with hundreds of Providers spread over multiple sites, needs that may require customised solutions, or a Single Provider with streamlined needs. Purposely designed for Specialist, General Practitioner and Allied Health professionals, Medilink has a track record second to none.

Medilink was first to market with numerous online claiming modules. Going paperless is not only about saving paper but importantly, as specialised integrated solutions, they are considerably more cost-effective and efficient. Other benefits include reducing duplication of data entry which in turn reduces errors.

At Medilink, Research and Development with the latest technologies are core to delivering the latest tools to our clients. Medilink varied solutions provide for both technically advanced software and hardware uses. Medilink now includes mobile cloud based solutions ensuring the needs of today’s Providers are met.

Medilink has deployment solutions for any Practice. These deployments cover standard Windows Desktop installations, Windows Terminal Services clients and our Hosted solution. The Medilink Online cloud based companion application compliments these deployments for Providers that require mobility and connectivity to the Practice.

Whilst maintaining our traditional range of products, Medilink will continue to grow and expand, complemented by a our new generation of cloud / web based products and services.Your existing data could be seamlessly captured in your cloud, and organically grown with the aid of these new modules. Effectively creating a migration path, whilst building a modern, more reliable database.

Take advantage of our Web Hosting and Managed Services. Existing Medilink products and associated data can be transferred to your new Server in Medilink Managed Server environment to comply with Medicare’s new strict rules for privacy and security. Medilink can now better assist Practices with this great new service.

Mobile Billing and Appointments Apps are now available. Mobile friendly on most devices, take advantage of Tyro’s mobile EFTPOS for payments and Medicare Claims. The first of the new cloud / browser based products to complement our existing range, and benefit your Practice. Providing a seamless migration of data to your cloud. Will prove more cost effective in many ways, and more reliable.

Medilink uniquely provides for all types of healthcare professionals servicing Patients, from Specialist and General Practitioner’s to Allied Health using the same Server. Medilink ensures that each Provider can share or have their own billing rates for the same servicing Item Numbers or different, the flexibilities as may be required.

Medilink starts helping look after your Patients whenever they need your services. With integrated Patient bookings from Online, Phone or eMessaging, Medilink’s Appointment Book is the totally integrated solution. Helping to manage your Patients through the various processes to finalisation of each consultation and the ongoing management, both medical and financial as required.

Medilink’s Appointment Book is the digital hub of all activities. From Patient bookings, SMS Reminders and Clinical to comprehensive billing types that include integrated HICAPS and TYRO, ECLIPSE, Medicare Online and DVA Streamline Claiming. Intuitive, ease of use, with a colour-coding, see at a glance system that simply and progressive flows. Together, makes for highly efficient and accountable Patient processing. Cancellations and no-shows are tracked, reporting is comprehensive together with many other market leading features.


Were you looking for another IT services for another Software?

We would like to make your browsing experience as easy as possible. If you are looking an alternative solutions please choose from the list or alternatively click on “Enquire” and our consultant will be very happy to discuss your requirements.

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