Medical IT’s Expertise in Total Care

Our IT Expertise With Total Care

What are our Total Care IT Support Services?

We work with practices and hospitals that use some features of the total care;  and some practice that use the whole suite from appointments to the day surgery. The size of your practice or hospital doesn’t matter we have experience in designing single doctor practices all the way up to hospitals with complex systems. We can provide support to GP practices, Specialist Practices, Day Surgeries and hospitals we have helped eliminate major problems with IT and significant reduction in annual IT spend.

Are you facing on going IT problems!

We highly recommend you speak to to one of our friendly consultants about our IT services & IT solutions for Total Care user’s. They will provide you the right solutions and provide you a number of affordable options.

Common Problems We Have Fixed

The Painful and infamous – Continual Dropout’s

Are you facing continual drop outs or freezing whilst working, this is a common problem that we have diagnosed and fixed for over 10 years.
Our IT Engineers will get to the cracks of the problems and put a permanent fix in place so it is permanently minimised or eliminated.

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The Snail – Network is continually slow

Is your system so slow you and the staff are pulling their hair out? This slowness actually can affect productivity and profitability and in some cases patient care if the system can’t do what you need it to do in time.  Our Medical IT Engineers can diagnose and fix the exact cause of the problem and improve the speed of the network and how fast your Medical or Dental Software works. We have extensive experience and a number of solutions for this common problem. We will aim to do this in the most affordable way without compromising quality.

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The Snail – Network is continually slow

Is your system so slow you and the staff are pulling their hair out? This slowness actually can affect productivity and profitability and in some cases patient care if the system can’t do what you need it to do in time.  Our Medical IT Engineers can diagnose and fix the exact cause of the problem and improve the speed of the network and how fast your Medical or Dental Software works. We have extensive experience and a number of solutions for this common problem. We will aim to do this in the most affordable way without compromising quality.

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Printing & Scanning Villian – Printers & Scanning Problems

It is very frustrating and embarrassing at times when you are not able to simply print a document from your printer when there is a patient in your room or at reception. When it comes to scanning it should be fast efficient and most importantly not crash.  We can resolve on-going printing and scanning issues that your practice may be facing. We look into the cause and suggest better ways with software’s available as well as assessing the hardware. Your printing and scanning problems should be eliminated once and for all after our experts assess it and fix it permanently. 

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Scratch my back – Negligence -Medical Data backup & Security

Has your IT provider lost your backup’s or were your backups not done right and now you’ve lost your data. Let our experts look at recovering your data to put you back in a safe position then implement the correct backup plan so you are never left ransomed or in a dangerous legal data breach situation. Medical Data is very important and must be backed up successfully daily as there are medico-legal data entered into patient files our backup advise and systems are medical compliant as well as fully encrypted which means they won’t ever be a case where you don’t have a backup or where your data has been hacked. If your IT Network doesn’t have the right firewall or antivirus security your Medical Software will not work well, your data will be vulnerable to external hackers and you will have a high chance of being held ransomed after opening a malicious virus that has corrupted or encrypted your data. get in touch with our experts to get you out of any data loss mess the practice is in at the moment and build a compliant backup plan moving forward

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Scratch my back – Negligence -Medical Data backup & Security

Has your IT provider lost your backup’s or were your backups not done right and now you’ve lost your data. Let our experts look at recovering your data to put you back in a safe position then implement the correct backup plan so you are never left ransomed or in a dangerous legal data breach situation. Medical Data is very important and must be backed up successfully daily as there are medico-legal data entered into patient files our backup advise and systems are medical compliant as well as fully encrypted which means they won’t ever be a case where you don’t have a backup or where your data has been hacked. If your IT Network doesn’t have the right firewall or antivirus security your Medical Software will not work well.  Your data will be vulnerable to external hackers and you will have a high chance of being held ransomed after opening a malicious virus that has corrupted or encrypted your data. Get in touch with our experts to get you out of any data loss mess the practice is in at the moment and build a compliant backup plan moving forward.

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The IT Phantom- Non responsive IT Provider

Are you continually stuck in an IT Situation where your provider is not coming back to you or not attending to your IT Problems in a timely manner. This is very common item practices complain to us about their current IT Providers. It is generally due to lack of staffing, negligence, laziness or bad work ethic. Our consultants and engineers understand the demands of a practice and promptly respond to your support requirements. We have a team of help desk staff available to answer your calls 9/10 times immediately. We also have on the road engineer team that will be at your practice fast in the case you are down and an account manager available around the clock for any queries you may have. The longer your IT system is down the longer your at risk of loosing patient data and information and a dent in your practices productivity and profitability. If your paying for an IT Service but not getting down, left unattended, an IT Guy/Team that’s lazy or not being given the attention your practice requires and still paying on-going bills make the switch we will help you transition safely and have the support and service your practice requires.

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See All Our Customer Feedback

Are you building a new practice ?
We can help you from following services

All Your IT Hardware needs

Medical Software Advice -What’s right for your practice

Internet and Telephony in the Practice

On-going IT Support & Maintenance

Professional Installation & Configuration

Integration to Pathology & Medical Devices

On-going IT Support & Maintenance

EFTPOS & Medicare PKI assistance

Scanning, Fax & Printing Solutions

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For Practices that are looking to upgrade their existing IT network.

Learn More
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Are you looking for software and not sure which one is best for your new practice ?

Learn more on how you can get this Free advice without any fees or charges

Our consultants aim is to provide you with the best advice and ensure that your practice can continue to provide great health outcomes for patients through the use of technology and Software. They can show options where the charges for this important software advice can be waived or credited, enquire with our consultants today.

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 Most Trusted Medical IT Provider by Total Care users

Simple Reason’s why we lead the WAY

Affordable Solutions 100%
High Quality Expertise 100%
Secure and Protected 100%
Customer Service Focused 100%

Our Medical & Dental Expertise

WE ARE AWESOME

  • Team of Expertise Total Care Support

  • Immediate Customer Support for Total Care User’s

  • Rapid Onsite Support

  • Ongoing Contact with Total Care software Support Team

  • Direct Access to Total Care upgrades & updates

  • Focused on Medical Technology for Total Care users

  • Friendly Account Managers

  • Multiple support & Maintenance Options for Total Care IT Support

Read Our Customer Feedback

Our Medical & Dental Expertise

WE ARE AWESOME

  • Team of Expertise Total Care Support

  • Immediate Customer Support for Total Care User’s

  • Rapid Onsite Support

  • Ongoing Contact with Total Care software Support Team

Read Our Customer Feedback
  • Direct Access to Total Care upgrades & updates

  • Focused on Medical Technology for Total Care users

  • Friendly Account Managers

  • Multiple support & Maintenance Options for Total Care IT Support

 Most Trusted Medical IT Provider by Total Care users

Simple Reason’s why we lead the WAY

Affordable Solutions 100%
High Quality Expertise 100%
Secure and Protected 100%
Customer Service Focused 100%

What is Total Care?

Total Care was established in 1994, Equipoise International is a wholly owned Australian company specialising in the research, development, supply, implementation and support of computer software solutions for the Healthcare environment.

Headquartered in Brisbane Australia, Total Care’s focus has been to develop the best of breed medical management system. Total Care flagship product – the Totalcare suite of medical software has been in continuous development for over 20 years and reflects our philosophy of providing comprehensive, flexible and reliable solutions to our clients, backed by a personal, knowledgeable support team. We seek to excel in all our interactions, and to provide not just superior software, but superior service.

Since the installation of Total Care’s first system, Total Care have grown to become recognised as one of the foremost suppliers of quality Clinical and Administrative systems in Australia today. With a diversified product portfolio encompassing and supporting a broad cross section of the Healthcare industry, Total Care are the only vendor with a single product that demonstrably spans multi clinical disciplines, multiple locations, General and Specialist practice, Radiology and Hospital systems.

Totalcare Office is our medical Practice Management Software for managing General, Allied Health, Specialist and Diagnostic practices.  It consists of a number of Core modules that are listed below.

  • Patient Registration
  • Scheduling
  • Patient Tracking
  • Task management
  • Billing
  • Payments
  • Lodgements
  • Claims management
  • Accounts Workbench
  • Marketing and Loyalty
  • Banking
  • Reporting
  • Setup and Configuration

As a modular software system, Totalcare Office can be extended to include Document Management, Electronic Medical records, and many other extensions.

Totalcare Hospital is our Patient Administration System built on the foundation of Totalcare Office.  It adds additional modules and functionality required to manage a Day Hospital or Private or Public Hospital.

It consists of a number of Core modules that are listed below.

  • Patient Registration
  • Admissions
  • Scheduling
  • Patient Tracking
  • Task management
  • Billing
  • Payments
  • Lodgements
  • Claims management
  • Accounts Workbench
  • Health Information Management (HIM)
  • Marketing and Loyalty
  • Banking
  • Reporting
  • Setup and Configuration

As a modular software system, Totalcare Office can be extended to include Document Management, Electronic Medical records, and many other extensions.

Let’s connect with each other

Our Current Reach

We have sales and support teams on the ground to support your practice in the following states (all suburbs)

New South Wales

ACT

Queensland

Victoria
Queensland
Victoria
NSW
ACT

Online Enquiry

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Sydney CBD Office

Parramatta Office

ACT Canberra Office

Melbourne Office