Medical IT’s Expertise in Zedmed
What are our MD Clinical IT Support Services?
Our Medical IT Engineers have extensively supported Zedmed Site across NSW, ACT, VIC, QLD for GP and Specialist Practices. We have extensive experience in designing, developing and implementing new networks for new practices; as well as providing ongoing IT support for and eliminating IT problems for existing practices. Our consultants will provide New Zedmed practices with multiple network design options as well as options to have their server on premises or an offsite cloud server. Our team also will ensure all the devices in the network are working as intended as well as ensure the network works as required by the practices goals.
Are you facing on going IT problems!
We highly recommend you speak to to one of our friendly consultants about our IT services & IT solutions for Zedmed user’s. They will provide you the right solutions and provide you a number of affordable options.
Common Problems We Have Fixed
The Painful and infamous – Continual Dropout’s
Are you facing continual drop outs or freezing whilst working, this is a common problem that we have diagnosed and fixed for over 10 years.
Our IT Engineers will get to the cracks of the problems and put a permanent fix in place so it is permanently minimised or eliminated.
The Snail – Network is continually slow
Is your system so slow you and the staff are pulling their hair out? This slowness actually can affect productivity and profitability and in some cases patient care if the system can’t do what you need it to do in time. Our Medical IT Engineers can diagnose and fix the exact cause of the problem and improve the speed of the network and how fast your Medical or Dental Software works. We have extensive experience and a number of solutions for this common problem. We will aim to do this in the most affordable way without compromising quality.
Printing & Scanning Villian – Printers & Scanning Problems
It is very frustrating and embarrassing at times when you are not able to simply print a document from your printer when there is a patient in your room or at reception. When it comes to scanning it should be fast efficient and most importantly not crash. We can resolve on-going printing and scanning issues that your practice may be facing. We look into the cause and suggest better ways with software’s available as well as assessing the hardware. Your printing and scanning problems should be eliminated once and for all after our experts assess it and fix it permanently.
Scratch my back – Negligence -Medical Data backup & Security
Has your IT provider lost your backup’s or were your backups not done right and now you’ve lost your data. Let our experts look at recovering your data to put you back in a safe position then implement the correct backup plan so you are never left ransomed or in a dangerous legal data breach situation. Medical Data is very important and must be backed up successfully daily as there are medico-legal data entered into patient files our backup advise and systems are medical compliant as well as fully encrypted which means they won’t ever be a case where you don’t have a backup or where your data has been hacked. If your IT Network doesn’t have the right firewall or antivirus security your Medical Software will not work well, your data will be vulnerable to external hackers and you will have a high chance of being held ransomed after opening a malicious virus that has corrupted or encrypted your data. get in touch with our experts to get you out of any data loss mess the practice is in at the moment and build a compliant backup plan moving forward.
The IT Phantom- Non responsive IT Provider
Are you continually stuck in an IT Situation where your provider is not coming back to you or not attending to your IT Problems in a timely manner. This is very common item practices complain to us about their current IT Providers. It is generally due to lack of staffing, negligence, laziness or bad work ethic. Our consultants and engineers understand the demands of a practice and promptly respond to your support requirements. We have a team of help desk staff available to answer your calls 9/10 times immediately. We also have on the road engineer team that will be at your practice fast in the case you are down and an account manager available around the clock for any queries you may have. The longer your IT system is down the longer your at risk of loosing patient data and information and a dent in your practices productivity and profitability. If your paying for an IT Service but not getting down, left unattended, an IT Guy/Team that’s lazy or not being given the attention your practice requires and still paying on-going bills make the switch we will help you transition safely and have the support and service your practice requires.
Are you building a new practice ?
We can help you from following services
All Your IT Hardware needs
Medical Software Advice -What’s right for your practice
Internet and Telephony in the Practice
On-going IT Support & Maintenance
Professional Installation & Configuration
Integration to Pathology & Medical Devices
On-going IT Support & Maintenance
EFTPOS & Medicare PKI assistance
Scanning, Fax & Printing Solutions
For Practices that are looking to upgrade their existing IT network.
Are you looking for software and not sure which one is best for your new practice ?
Learn more on how you can get this Free advice without any fees or charges
Our consultants aim is to provide you with the best advice and ensure that your practice can continue to provide great health outcomes for patients through the use of technology and Software. They can show options where the charges for this important software advice can be waived or credited, enquire with our consultants today.
Our Medical & Dental Expertise
We Are Awesome
Team of Expertise Genie IT Support
Immediate Customer Support fro Genie User’s
Rapid Onsite Support
Ongoing Contact with Genie software Support Team
- Direct Access to Genie & Mims upgrades & updates
Focused on Medical Technology for Genie users
Friendly Account Managers
Multiple support & Maintenance Options for Genie IT Support
What is Zedmed ?
From a single specialist to multi-site practices, Zedmed will scale and grow with you as your practice develops and as your needs change over time. The Zedmed team will work with you to make sure you have the right setup for your practice before implementation, and we’ll be with you throughout your journey to ensure that Zedmed is giving you the best support every step of the way thereafter. Zedmed clients are clients for life, no matter what stage they are at.
Your data is immensely valuable and it’s integrity must be maintained. Stability and reliability is a key advantage of Zedmed, contributing also to a smooth working environment, ease-of-use and increased productivity in your practice. With nearly 40 years of database experience, Zedmed provides one of the most robust databases in the market.
Zedmed is locally based team of training, support, development and customers account management professionals is ready to assist you. Zedmed also offers implementation training, and will be with you in person on launch day to ensure your team are happy and everything is running smoothly. The Zedmed support team will also ensure the smooth day-to-day running of Zedmed, and their Account Management team will ensure you are happy with the support you are receiving. Zedmed offers ongoing training, through webinars and facilitated sessions to ensure you are getting the most out of Zedmed.
- Book appointments, attend patients, manage billing, reminders and notifications.
- Streamlined billing & payments processing
- Integration with payment providers for faster payments and rebates
- Private, Medicare, DVA Paperless & Eclipse
- Multi-location functionality
- Electronic audits that record all changes
- Intramail for easier intra-practice communication
- Kiosk Integration – Healthsite/Jayex
- MA Online claiming for Private Billing
- Referral Management
- Reporting: Financial, Demographics & Clinical
- Customise security levels by role
- Supports clinical encounters every step of the way
- Allergy reminders
- Drug warnings in real time
- Visual aids to assist in capturing patient conditions
- Clinical Histories
- Integrated with My Health Record
- eRx & MediSecure e-prescription integration
- MIMS Database
- Pathology Results Management
- Scanning Module
- SMS Reminders
- Batch letter writer to streamline sending of referrals information
WE DO THE BEST
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Our Current Reach
We have sales and support teams on the ground to support
your practice in the following states (all suburbs)